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Your Preferences
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Review, Terms & Confirm
Please check your details, read the terms and confirm your sign up.
Terms & Conditions — Heat Service Plan
1. The Plan
The E-Limit Heat Heat Service Plan is a yearly service contract. Your plan starts on the date of your first service visit and renews automatically on the same date each year unless you choose to cancel or let it expire.
2. Pricing
The plan is priced from £9.99 per month (£119.88/year). Your exact monthly amount will be confirmed when our team contacts you, based on the number of appliances and your property. Pricing is fixed for the duration of your current yearly term and may be reviewed at renewal.
3. Payment — Direct Debit
Payment is collected monthly by Direct Debit. By signing up you authorise E-Limit Heat to collect your monthly plan payment via Direct Debit on the same date each month. Your Direct Debit mandate will be set up during the onboarding call. You have the right to cancel your Direct Debit at any time by contacting your bank, but doing so without notice to E-Limit Heat may result in your plan being cancelled. The Guarantee: All Direct Debits are protected by the Direct Debit Guarantee. If the amount or date changes, we will notify you at least 10 working days in advance.
4. Yearly Contract & Renewal
This is a 12-month contract. At the end of each 12-month period, your plan will automatically renew for another year and Direct Debit payments will continue unless you notify us that you do not wish to renew. You will receive a written renewal reminder no less than 30 days before your renewal date, giving you the opportunity to renew, change or cancel your plan.
5. Cancellation
You may cancel your plan at any time by contacting us in writing (email or letter) at least 14 days before your next renewal date. If you cancel mid-term, no refund is due for months already paid, but no further payments will be taken after the cancellation date is confirmed. To cancel: email info@elimitheat.co.uk with subject "Plan Cancellation" and your full name and address.
6. First Service
Your first annual boiler and gas appliance service is provided free of charge upon sign up. This is a one-time offer for new plan members only and will be booked within 5 working days of your plan being confirmed.
7. What's Included
Your plan includes: one annual boiler and gas appliance service per year; 50% off labour costs on breakdown callouts and repair visits; access to a dedicated priority support team; an annual gas safety certificate after each service visit; a full heating system check covering radiators, pipework, controls and thermostat; and member discount rates on parts and new installations throughout the year.
8. What's Not Included
The plan does not cover the cost of replacement parts, new appliances, or structural work. 50% off applies to labour only. Emergency callouts that require replacement of major components (e.g. heat exchangers, pumps) will be quoted separately.
9. Your Rights
You have a 14-day cooling-off period from the date your plan is confirmed in writing. If you cancel within this period you will receive a full refund of any payments made. After 14 days the standard cancellation terms apply.
10. Contact
E-Limit Heat · info@elimitheat.co.uk · 020 3105 0508 · Registered in England & Wales.
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You're all signed up!
Thank you for joining the Heat Service Plan. An operative will call you within 2 hours during business hours to confirm all your details and book your free first service.
What happens next
1
We call you — within 2 hours to confirm your details and plan
2
Direct Debit set up — we'll arrange your monthly payment during the call
3
Free first service booked — we'll find a date that suits you within 5 working days
4
You're covered — 50% off repairs, priority support and annual service every year