If you're elderly, disabled, or just find websites hard work — you don't need to use any of this site. One phone call, and we'll handle the booking, the paperwork, and the payments for you.
The easiest way — just call us:
020 3105 0508Mon–Fri 8am–6pm · Sat 9am–4pm · Emergencies answered 24/7
Take all the time you need — we never rush the call.
Fill in just your name and number below, and we'll ring you back — usually the same day. You don't need an account, an email address, or anything else.
Everything on this website can be done by phone instead — nothing is online-only.
Emergency repairs, annual services, or a new boiler — we'll book it while you're on the phone and confirm the date in writing if you'd like.
We'll take your details, set up the Direct Debit securely, and post you a written summary — no forms to fill in yourself.
We can post paper copies of any invoice, and talk you through your plan payments whenever you'd like.
If you'd like to use the customer portal, we'll stay on the phone and go through it with you step by step — as many times as you need.
Tell us what would help — once it's noted on your account, every engineer knows before they arrive.
Every engineer carries photo ID and will happily show it at the door. If you're ever unsure, keep the door closed and call us to check — we'll never mind.
We'll allow extra time so you're never rushed, and we can call ahead so you know exactly when we're arriving.
Hard of hearing, partially sighted, or English isn't your first language? Tell us — we'll knock loudly, speak clearly, write things down, and explain everything in plain words.
With your permission, we're happy to arrange visits and talk things through with a relative or carer instead.
We never take payment at the door and never pressure anyone into work on the spot. You'll always get a written quote you can think about, or show to someone you trust.